Windows 10 is the most recent operating system released by Microsoft, as the direct successor of Windows 8.1 that combined the Metro interface with a functional menu.
Of course, Windows 10 as reliable and improved as it is in comparison to other platforms, it is not perfect and in occasion may present issued. Fortunately, such issues can be fixed by following different steps in the support pages provided by Microsoft.
For example, a few users have been reporting a problem with the web cams connected to Windows 10, either in built-in cameras or USB-based ones. In this way, Windows Hello stop working and the device does not recognize the face of the owner, as well as does not work for chatting or taking photos.
Since the issue has been introduced by plenty of users, Microsoft opened a dedicated thread in the support section of the main website, in order to help them to fix this problem that in many cases is quite easy.
Solving the camera problem in Windows 10
To solve the problem with the camera in Windows 10 can be done by following a few steps. First, the issue might be related to an update of the system or also due to driver issues. In other cases, there is a possibility that the antivirus software of choice is blocking the web cam for security reasons. Either the case, to fix the problem is easy by following specific steps.
The first procedure is as easy as it can get; just to restart the computer. In some case, the camera may not be detected due to issues at the moment the platform boots, and therefore it is not detected. After the device has been rebooted, just open the camera app and check if now works as it should.
If the device still presenting the problem, the next step is to keep troubleshooting. In this case, there is a high probability the camera is locked by the antivirus software, so it should be checked. In the case the antivirus is not the problem, the issue may rely on the driver of the specific hardware or device of the computer, which could have been reconfigured for some reason.
At this point, reinstalling the driver is the best option, ad will as being sure Windows 10 has permission to access the camera, since if suc